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If this resolves the issue then purchase a new powered USB hub ( meaning a USB hub that connects to your computer by a USB cable but also has a separate power cable you plug into a wall power outlet). (If you are already stumped at this step you probably should give us a call)
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This may require you to reinstall the drivers if your computer doesn’t automatically do it. If your sensor is plugged into a USB hub, then unplug it from there and plug it directly into one of the USB ports on your computer. So your first step is to plug the USB cable going to your sensor or its interface box into a different port on the computer that is not right next to the port you are currently plugged into.
A dental sensor draws a lot of power and transfers information very quickly so a bad port can just cause random issues. Your USB port can fail but not be bad meaning it still shows up in the computer and sometimes will work for other devices but not your sensor. There is no guaranteed way to know this is the issue but it is very easy to diagnose. Your USB port on your computer or the USB hub it is plugged into may have failed. ISSUES WITH YOUR USB PORT ON THE COMPUTER: FIRST STEPġ. I will start this guide off with some simple trouble shooting steps that apply to all kinds of digital xray sensors. To troubleshoot these problems there is a lot of what I like to call “replace and pray.” The components are so connected that almost any one of them can cause almost any issue. The dental sensor that plugs into your sensor interface box The digital xray sensor interface box itselfĤ. The USB cable that connects the computer to your interface boxģ. The USB port on either your computer or powered hubĢ. When you have this type of setup there 4 possible areas of failure and some of them are very inexpensive to fix on your own.
This guide will help with direct to usb digital xray sensors and xray sensors with interface boxes. Many companies like Schick, Owandy, Dexis, Sirona, Camsight, Suni, Planmecca, Gendex and Trophy had this type of setup. It means that a USB cable comes out of your computer or a powered hub and plugs into another device (the interface box) and your xray sensor plugs into that.
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Your dental imaging software like Kodak Imaging, Dexis Imaging, Eaglesoft Image, Apteryx, Profsuni or other software crashes or gives errors when you try to acquire an image with your digital xray sensor.ĭigital xray sensors with USB interface boxes are easy to recognize. Your digital xray sensor mis fires or pre triggers giving you white images instead of xrays or gives you lots of static instead of an X-RayĤ. Your digital xray sensor works some of the time and other times it does not work at all.ģ. Your digital xray sensor does not show up in your software giving errors like “no sensor found” or the software says “no sensor ready.”Ģ. Issues that your digital xray sensor might be having:ġ. If none of these tips work please visit our sensor repair submission page. Here we try to provide some information to help you fix your sensor yourself before having to buy a new one or send it in to Sodium Dental for repair. We see all kinds of digital xray sensors here at Sodium Dental and with that we see all types of xray sensor issues.
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Get Your Sensor Fixed Today – We Always Provide A Quote For Repair Free Of Charge – No Commitment Troubleshooting Digital Xray Sensor issuesĭigital xray sensors are something we sell, repair, and do training for on a regular basis.Ī digital xray sensor is also sometimes referred to as a Digital Radiography Sensor or a digital dental sensor.
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